Details

Languages Known

Malayalam , English

Qualifications

DIPLOMA

Other Benifits

PF , TA , DA , ESI , Uniform , Twowheeler License , Fourwheeler License , Incentives

Description

1. Ensuring the team carries out the operations as per Service Quality Standards of MSIL. 2. Participating in Management Review Meetings. 3. Participating in Steering Committee Meetings. 4. Coordinating with training department to implement training for Employees. 5. Motivating the Employees to achieve Targets and Customer satisfaction. 6. Checking manpower availability of the day (SA/SUP/Technicians/Washing/Customer care). 7. Monitoring vehicle hold up Nos and reasons for delay. 8. Monitoring Bodyshop hold up Nos and reasons for delay. 9. Monitoring the progress of Bodyshop work on daily basis through Log book. 10. Monitoring that the Work shop Cash Customers delivery of vehicle is made only after clearing all the dues. If any uncleared dues are found then that particular amount should be debited and deduction from concerned staff’s incentive or Salary. 11. Monitor that advance payments (if any) in Workshop is insisted in case of major claims only (estimate value is more than Rs. 30000/-). 12. In Non Maruti insurance cases, cashless facility must not be entertained except with the written permission from CEO/GM or documented approval from Insurance Company. 13. Works Manager has to collect the depreciation before the vehicle delivery; if any short amount is found then it must be debited to concerned staff. Also monitor if this depreciation amount is entered in the Job card (front side) with receipt number. 14. Ensuring that the Insurance claims (if any) are submitted within next day after billing date. 15. Frequently doing follow-ups with the Insurance Companies to collect the Insurance claims. 16. Claims receivables should be updated with Senior Accountant twice a month and updated Insurance receivables statement should be kept with Works Manager for reference. 17. It is the duty of Works Manger to collect all dues. (if any). 18. Ensure that all SQS norms are followed in Workshop. 19. Incentive to Works Manager will be paid only after clearing all receivables as per the company policy active in the period (service and Bodyshop) 20. Rejected Insurance claims should be reported to GM, RM and Accounts Manager with proper reason and explanations from Insurance Company. Rejection due to negligence should be charged. 21. Checking SMR reports (spending at least 30 mins/day with SMR team to improve effectiveness and Quality). 22. Checking PSF report and reasons for dissatisfaction. 23. Checking final inspection report. 24. Checking re-visit report. 25. Checking lost customer conversion list atleast once a quarter. 26. Checking entry of customer complaint in CCMS. 27. Checking of outstanding amount and who is responsible. 28. Managing of vehicle allocation is as per the skills of Technician. 29. Monitoring productivity of Technician. 30. Analyzing Technician productivity vs skill. 31. Monitoring vehicles allotted to express and two tech bays. 32. Monitoring equipment maintenance. 33. Monitoring daily MMS utilization. 34. Monitoring daily EW sales from W/s. 35. Monitoring MOS operations. 36. Taking prompt Corrective action to provide better service as per Quality Objectives activities. 37. Accessories sale through Workshop. 38. Reports to be sent to MSIL timely. 39. It is the responsibility of Works Manager to clear all the debtors till date while leaving the organisation. 40. Ensure that warranty parts are claimed and sent to MSIL on time. 41. Total administration of Workshop.

Computer Knowledge

MS OFFICE